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Frequently Asked Questions and Help Guides

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Author:Unichip Smartauto SolutionsSource:AdminLink:http://www.unichip-tec.com

FAQ / Help Guide  Frequently Asked Questions

Notes You Should Know Before Your Purchase our CarPlay Smartbox:
  • Before purchasing our products, we highly advise you to give us your vehicle detail to check compatibility, it involves with Vehicle model info and photo of your audio display.

  • We recommend you to hire the professional installer to install our product, for damage free installation and proper warranty.

  • The car must have functioning AUX input in Scroll controllers/iDrive/Joystick - as the smartbox comes with AUX output that connects to car's AUX, for sound play through car speakers.

1.Unichip is a factory / manufacturer or Trader ?

We are B&D (branding and development) based company with sub contracted manufacturer who owns professional production lines and all ISO9001 IATS16949 certified.

2. What is your minimum order quantity?

1 set which you could register online and order online through www.unichip-tec.com.

3. Will your company able to produce all of the Unichip products with my features and logo?

Definitely YES ! We offer OEM ODM service to meet our partnership customers’ specific requirements, 1stthere’ll be NDA to be signed before we reach a cooperation agreement, 2ndthe development we will request both side to work together with development engineers to be involved, we could also send our engineers to develop at local market to meet up the local market demandings.

4. What shall we do if we need our brand logo on the product?

With our ready mature products line, you just need to send us an email with the logo in ai, pdf or jpg format, then our R&D department is fully computerized with AUTO CAD to make your design.

5. Is your factory able to make testing samples before order placed?

Sure YES. Honestly, for both of our ready products line and any OEM ODM projects, sample product is essential for both of us to make sure the product and performance ready to move forward as what you demanded. And even if we go directly into mass order, we will also have a pre-production sample made first for your final approval & confirmation before starting bulk production.

6. What’s your opinion for small order ?

We suggest all of our customers to start and experience our products with 1set, without experience the product and performance, we can’t work together in long term. Every branded & big company starts from the small demands and orders. We are willing to work together and support your business scale to grow bigger and stronger and we build long but last cooperation in future.

7. What’s the sample lead time?

Generally 24hours as we normally will keep safety stock, but this is adjustable in certain circumstance for the lead time of MCU key chips for instance.

8. How do you control your quality?

Our sub factory are ISO9001 and IATS16949 certified, all products will be QC pass and all quality audit in the product lines, and we are committed to providing customers with products that meet the latest standard of excellence.

9. Your products got any Certificates ?  

Yes all of our products with CE FCC ROHS E-mark standard. If you are car manufacturer based channel and you need Apple or Google certified products, we could arrange the application when orders confirmed.

10. We are traders and do you think we will be capable to resell our products ?  

Yes but we prefer you will be able to have some engineers to work with us, or you could send us your engineers to be trained to be expert on installation and trouble shootings, meanwhile we could also send our engineers to be with your end to train your staff with all agreements confirmed.

11. Could you advise me your delivery time?

Most of the ready products we have in stock, for OEM confirmed products production from Tooling hardware design, PCB design, car end protocols verification and testing, raw materials and chip components procurement usually 20-35 working days for quantity below 2000 pcs, and mostly it’s depends on projects development workmanship. But we will strictly follow the scheduled dead time to ensure the fast shipping as possible.

12. What’s your shipping method?

All shipping terms and logistics will be arranged based on the demanding or requests of the customers, we have our own experienced shipping company that can ship by Express like DHL, FedEx, TNT, EMS which is very fast, safe and cost-effective for quantity below 1000 pcs. Shipping by air is fast as well, and container shipment by sea or by train will be cost effective but long lead time.

13. Do I have to pay import charges?

We are one of official import and export company, any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance will be responsible by the recipient as normally our products will be FOB China or FOB Hong Kong. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.

14. What payment method you can accept?

We will support Western Union or Money Gram, and TT bank transfer to HSBC Hongkong which is more suitable for large amount. PayPal will be also offered in our online store and first time initial orders which will be secure and confident for all buyers.

15. What guarantee we can get from you if we place the order with unichip smartauto company ?

All of our products will be guaranteed 12 months or one year limited warranty.

16. What do I do if my questions wasn't answered timely ?

If you can not find an answer to what you are looking for here, you may leave your message to email tec@unichip-tec.com. Or you can also call at +8618823344857 directly.

17.How soon will you reply my email?

We offer 6days 24hours service support, and all mails or requests will be replied within 4 hours in working days, and 6 hours in the weekends.

18.I am reluctant to dismantle the system and displays, do you have any localized supports or installers ?

We are looking for global professional installers to work with us. It is imperative that you should get the item installed by a registered auto-electrician. Whilst, all units are tried and tested before dispatch, on some occasions they can get damaged in transit so its advisable you get the designated installer to bench test the unit before fully installing which will save on labour costs. We will not be responsible for any installation costs/Ob-board diagnostic checks or relevant costs such as transport/time off work etc.

19. I am a automotive tuning workshop, the installaion job was easy for us, what else shall we be noted?

If you proceed with an on-site installation, the customer will not be responsible for any installation/labour costs until fully satisfied with the product. if you would love to work with us as an UCI(Unichip Certified Installer), all installation/labour costs will be non-refundable. Should, an auto-electrician from our database of installers be chosen, this also applies. Although, we may have a database of fitters, they are their own entity and have their own terms and conditions so please check with them prior to fitting.

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