Refund and Return
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Remarks Before Your Returns If you've already one business partner of us and when you proceed with on-site installation, the customer will not be responsible for any installation/labor costs until fully satisfied with the product. Upon leaving our certified installation center, all installation/labor costs will be non-refundable. Should an auto-electrician from our database of installers to be chosen, this also applies. Although we may have a database of fitters, they are their own entity and have their own terms and conditions so please check with them prior to fitting. Return Policy of Unichip Smartauto If you want to return an item, you can ship the item back to Unichip Smartauto, for a full refund. For eligible Unichip Smartauto products, you have up to 30 calendar days from the time you receive your item(s) to initiate a return. Items ineligible for a return include: - Opened Products How to Return? Ship your item to Unichip Smartauto specific address. To ship your return item(s) to Unichip Smartauto, sign in to online Order Status with your Unichip Smartauto User Name and password. For offline orders, please contact our service managers or contact tec@unichip-tec.com for any queries at any time. Once we receive the item(s), we will issue a refund and send you a Return Receipt confirmation email. Return Policy ALL INSTALLED PRODUCTS ARE SUBJECT TO 25+% RESTOCKING FEE What if I have installed the products and found it is not satisfied with my request, what shall we DO? If you do not have a Unichip Smartauto User Name or the item you've received is incorrect or damaged, contact Unichip Smartauto Store Customer Service at tech@unichip-tec.com
Technical problems with your new product If you're having trouble with your new Unichip Smartauto product, please visit online Product Support or contact Unichip Smartauto Technical Support before attempting a return. If Unichip Smartauto Technical Support cannot resolve your issue, contact Unichip Smartauto Store Customer Service tec@unichip-tec.com for an exchange or return. Refunds The way your refund is processed depends on your original payment method: Credit card refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Cash payments will be refunded in the form of a check from Unichip Smartauto, which will be mailed to your billing address within 14 calendar days of receipt of the returned package. WHOLESALE ORDERS COMPANY CREDIT ONLY Return and refund status Exchange an item
Article classification:
Terms Agreement
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